Our Services
Serve Legal’s accurate services help retailers to independently check and improve compliance across a range of important operational areas, including:
- ID Check compliance;
- Customer service;
- OH&S compliance;
- Queue management;
- Product code and date checking;
- Point of sale, promotional and pricing compliance;
- Digital media and sports broadcast compliance;
- Legal notice and license compliance;
- Trend Reporting and Competitor Analysis; and
- Independent procedure checks - Testing staff knowledge and training from signing in at the venue to signage and documentation.
The ID Compliance service is very simple but very effective
A Serve Legal visitor enters your site, purchases an age-restricted item (e.g. alcohol or cigarettes) and records key information about the transaction including whether ID was requested, a description of the server, a till receipt (if provided), plus some other key facts.
Our visitors are all young-looking people and should be asked to provide ID to complete the transaction - particularly if you operate an ID 25 policy.
- If our visitor is required to provide official ID to complete the transaction then the site PASSES
- If they purchase the items without showing ID then the site FAILS. We only use passports, photo-card driving licences or accredited IDs
- Within 24 hours, the visitor completes a report for the visit on our online database. Within 72 hours, this report is sent by email and available for you online.
The reasons for using Serve Legal are compelling
Using an independent compliance service demonstrates to the authorities that you are taking the issue seriously and using best practice guidelines. The due diligence is invaluable if you ever receive a visit from your compliance officer.
Furthermore, using Serve Legal allows you to measure your own performance on the issue and benchmark this against others in your industry (we obviously protect company identities in the benchmarking).
Most importantly, using our service improves your performance.Individual company performance improves due to a number of factors - awareness amongst staff that they are being randomly checked, increased focus from management, and also specific actions suggested from our analysis.
After each visit we send you a visit report and provide real-time, online reporting containing all the data for all visits conducted with analysis of the results.
Additional Compliance and Auditing Services
Many of the services available through Serve Legal are highly customisable to fit the exact needs of your business. Compliance audits range from anonymous spot checks, to announced visits where our auditor signs in on site and conducts the audit with your management team. They will go through paperwork, take detailed observational notes and photos and conduct a full site walkthrough to ensure that your premise is up to code on various Covid, Compliance and Licensing requirements.
Our team of highly trained auditors are available to conduct compliance visits on any day of the week at any time your venue is open. Package requirements can be tailored to your specific needs, allowing you to get the most out of the data generated from these visits. Additional services such as trend reporting and analysis can be performed by us on this data, and presented in any format requirement, while also being accessed through our dedicated client portal almost as soon as the audit has been completed.
Archived data can be retrieved and YTD trend analysis can also be used to track changes in your business throughout the year. All data is saved securely with us, and can be accessed remotely any time anywhere in the world. PDF and Excel conversions are also available instantly for convenience
Our team of highly trained auditors are available to conduct compliance visits on any day of the week at any time your venue is open. Package requirements can be tailored to your specific needs, allowing you to get the most out of the data generated from these visits. Additional services such as trend reporting and analysis can be performed by us on this data, and presented in any format requirement, while also being accessed through our dedicated client portal almost as soon as the audit has been completed.
Archived data can be retrieved and YTD trend analysis can also be used to track changes in your business throughout the year. All data is saved securely with us, and can be accessed remotely any time anywhere in the world. PDF and Excel conversions are also available instantly for convenience
